Customer Support

If any questions or issues arise while using our site, please contact us as soon as possible!
However, if you have any technical difficulties or have a question that may have already been answered in our FAQs below.


Billing Support

Please visit the link below to cancel your membership or check your billing status.


This page covers some of the more common questions you may have
and problems you might encounter while using our site.
If you still can't find an answer to your question/problem here,
please contact us as soon as possible using our Contact Form


* Method for downloading movie file


1)Right Click your mouse on Download Buttom and choose Save Target As


2)Type in your Username and Password in the popup box and click "OK".


3)Choose your destination to save the movie and click "Save"

How do I download a video to my iPod/iPhone?


Save and download the file to your computer.


Connect your iPod to your computer and open the Apple iTunes application.


In the iTunes application, select 'Add File to Library' from the 'File' menu. Browse for the video you downloaded, then click 'Open.'

4. In the iTunes application, click 'Edit,' then click 'Preferences.' Click the 'iPod' tab, then click 'Videos,' 'Automatically update all videos,' and 'OK'.
5. iTunes will automatically copy the video to your iPod.

On your iPod, select 'Videos,' then select 'Movies' to play your video content.

* Please use some download manager such as Flashget or Getright to download the movies.

A Download Manager is a software program that helps you manage your downloads. It lets you pause and resume your downloads anytime you want without starting all over again. It's especially useful when your internet connection suddenly cut off, because you can resume the download when it's up again. It also allows you to schedule and queue your downloads plus many other useful functions. Although it's not mandatory to use a download manager with our services, we encourage you to do so to save your precious time.

Q What is Windows Media Player?
A Windows Media Player is a multi format media viewing system. It also supports a high quality format of our movie. CLICK HERE to get the latest version of Windows Media Player.
Q How do I download the videos to my hard drive?
A If you're on a PC, right click on the "Download" link and choose the "Save Target As" option. On a Macintosh, hold <ctrl> when you click on the link.
Q Can I keep the videos I download forever?
A Yes, we do not use DRM technologies to restrict the use of the videos you download from us.
Q How do I burn the videos onto a DVD so I can play them on my TV?
A You can burn the videos from our site onto a DVD to play on your TV, but we don't support this process.
Please visit All Streaming Media for a list of programs to burn DVDs.
Q I can't play the videos after I download them. What's wrong?
A Make sure you have the latest version of Windows Media Player. If it's not working, try uninstalling and reinstalling Windows Media Player, and then rebooting your computer. If it still doesn't work, most likely your registry has been corrupted by a virus, spy ware, or some other video playback program you installed. You will need to contact a local service technician to help diagnose your problem.
Q I'm having problems using a download manager. What can I do?
A We recommend FlashGet as a download manager, which we know works with us.
Q I'm getting extremely slow download speeds from your servers. What's going on?
A Our servers have enough capacity to provide fast downloads for all our members. However, the way data packets travel through the Internet means that a small fraction of our customers experience poor download speeds. If you're getting very slow speeds (less than 50 KB/sec) from us but not from other sites, then you're experiencing this problem.
Q In Windows Media Player, I clicked on a video and it asked if I wanted to download and install a new codec. What should I do? Or I installed a new codec and now I'm having problems watching or hearing the videos.
A If you try to view a video, and your computer asks you if you want to install a new codec, first check your security settings before selecting yes: In Internet Explorer, in either the "View" or the "Tools" menu, find the "Internet Options" dialog box and open it. Click on the "Security" tab in this window. Make sure that your security setting for the Internet Zone is set to "Low" before installing the new codecs. If you select yes to add a new codec, you MUST restart your system for the new codec to function properly. If you installed a new codec, but did not follow these instructions, you may now be having problems. If you are having problems after installing a new codec, please go to: Simply download the software and install it. Once installation is complete, restart your system. You should then be able to see and hear all the music videos properly.
Q Can I download files and watch them on a Mac?
A Yes. Our videos are provided in WMV format. To watch them on a Mac you'll need to have additional software installed. Microsoft provides a free set of Windows Media components for the Mac for download here.


More Solution in Microsoft Windows Media Player FAQ Page or Please click help in the menu bar of your Windows Media Player or contact us here